MAPA (Management of Actual or Potential Aggression)

Our trainers are now licensed to deliver. With a focus on prevention, our MAPA (Management of Actual or Potential Aggression) training teaches management and intervention techniques to help our care and support workers to cope with escalating behaviour in a professional and safe manner.

BENEFITS:

• Boost staff confidence- Staff will know how to choose the least restrictive intervention.
• Raise staff skills- Will Improve verbal and nonverbal de-escalation techniques.
• Improve organisational culture- Create an environment of empathy, compassion and respect.
• Reduce the risk- will Decrease the number of physical injuries and accidents.
• Demonstrate compliance- Shows our commitment to statutory regulations.
• Strengthen relationships- provide positive change amongst employees, those in our care, and their families and friends.